General Policy

EDA is committed to delivering high-quality digital education while maintaining a fair and transparent refund process.

Student Cancellation

Students may cancel their enrolment before the course commencement date by notifying EDA in writing.

Refund Eligibility

Refunds may be granted where: Payment was made in error, Duplicate payment occurred, EDA cancels a programme without offering an alternative.

A written refund request is submitted before access to the course materials has been granted.

Non-Refundable Circumstances

Refunds will not be issued where: The student has accessed course materials or classes, Digital resources have been downloaded, Certificates have been issued and The student withdraws after course commencement except where otherwise approved by EDA.

Processing Time

Approved refunds will be processed within 14–21 business days using the original payment method where possible.

Transfers

EDA may, at its discretion, permit a student to transfer enrolment to another available programme or intake instead of receiving a refund.

Cancellation by EDA

EDA reserves the right to cancel or postpone programmes due to insufficient enrolment, technical issues, or unforeseen circumstances. Where this occurs, students may choose either:

A full refund; or Transfer to another available programme.

Refund Request Procedure

Refund requests must be submitted in writing, stating: Full name, Registered email address, Course name, Reason for the refund request and Proof of payment

Policy Updates

EDA reserves the right to amend this Refund and Cancellation Policy at any time. Updated versions will be published on the EDA website.

These policies are suitable for publication on EDA’s website and provide a solid legal framework. Before implementation, they should be reviewed by legal counsel to ensure they reflect EDA’s actual business practices and any sector-specific regulatory requirements.